Terms of Service

1. Definitions

1. "Account" means a registered profile that allows a user to access and use the Service.
2. "Service" means the applications, software, products, and services provided by Talentranx, including web interfaces, dashboards, analytics, job analysis tools, CV scoring, reporting/export features, any beta previews, and related sites.
3. "Website" means the publicly accessible site(s) operated by Talentranx.
4. "Content" means all materials available via the Service or Website, including text, data, code, images, documents, reports, charts, and other outputs. "User-Generated Content" means Content created or uploaded by users (e.g., job descriptions, CVs/resumes, notes, comments). "Your Content" is Content that you create or own.
5. "Beta Previews" means features or services identified as alpha, beta, preview, early access, evaluation, or similar.
6. "Users," "you," and "your" refer to the individual or entity that accesses or uses the Service.
7. "AI" (Artificial Intelligence) means computational methods and systems that perform tasks typically requiring human intelligence, including machine-learning models used by the Service to analyze text and generate scores, explanations, and recommendations.
8. "API Logs" means technical records created when you or your users call our APIs, including timestamps, request/response metadata (method, path, status code, latency), IP addresses, identifiers, error messages, and, if enabled, limited samples of request or response bodies.
9. "Diagnostic Data" means telemetry about performance, reliability, and security (for example, event logs, counters, usage totals).

2. Account Terms

1. Account Controls. Personal Accounts belong to the individual who created them.
2. Required Information. A valid email address is required to complete signup. Additional information may be required for billing or when accepting these terms on behalf of an organization.
3. Account Requirements. You must be a human of at least 13 years of age, or the minimum age required by your jurisdiction if higher. Your login may only be used by one person. You may not create accounts using automated methods. You must comply with applicable export controls and sanctions laws.
4. Account Security. You are responsible for maintaining the security of your Account and password and for all activity occurring under your Account. Notify Talentranx promptly of any unauthorized use or security incident via team@talentranx.com.
5. Additional Terms. If you use the Service on behalf of an organization with its own terms, or integrate third-party services, those third-party terms govern your relationship with them.

3. Acceptable Use

You must use the Service in compliance with applicable laws and regulations. You agree not to violate our Acceptable Use Policies or community guidelines, including prohibitions on unlawful, harmful, infringing, harassing, or abusive conduct, and on uploading content you do not have rights to. You are responsible for ensuring your use complies with employment, privacy, and anti-discrimination laws applicable to your hiring processes.

Do not include secrets, passwords, private keys, card numbers, or other sensitive credentials in inputs other than standard authentication mechanisms and where indicated. Minimize personal information in requests and ensure a lawful basis for any personal information that may appear in logs.

4. User-Generated Content

1. Responsibility. You are solely responsible for Your Content (e.g., job descriptions, resumes, annotations, scores, reports you export) and for any consequences arising from submitting or sharing it through the Service. We are not responsible for any public display or misuse of Your Content.
2. Removal. We may refuse or remove User-Generated Content that violates law or these Terms.
3. Ownership. You retain ownership of Your Content. You represent that you have the necessary rights to upload and use it in connection with the Service and will comply with third-party licenses.
4. License to Us. Solely to operate and improve the Service, you grant Talentranx a worldwide, non-exclusive license to host, store, process, analyze, index, transmit, display, and make incidental copies of Your Content. This includes creating backups, parsing text for analysis, generating scores and reports, and displaying results to you and authorized collaborators. We do not sell Your Content.
5. License to Other Users. If you choose to share Content or results with others via the Service, you grant them a non-exclusive license to view and use that Content within the Service as permitted by the sharing settings you select.
6. Moral Rights. To the extent permitted by law, you waive moral rights (or agree not to assert them) to allow reasonable adaptations necessary to render the Website or provide the Service.

5. Copyright Infringement Policy

If you believe Content on the Service infringes your rights, please send a written notice to team@talentranx.com with sufficient detail to identify the material and your rights. We may remove or disable access to allegedly infringing Content and may suspend repeat infringers. Consider lawful uses (e.g., fair dealing/fair use or licensed uses) before submitting a notice.

6. Intellectual Property Notice

1. Our Rights. Talentranx and its licensors retain ownership of the Service, Website, software, design, and all related intellectual property. Except as expressly allowed, you may not copy or reuse our code, designs, or visual elements.
2. Trademarks. You may not use Talentranx's names, logos, or marks without written permission and compliance with our brand guidelines.

7. Additional Product Terms

Some features (e.g. AI models) may have additional terms. By using such features, you agree to the applicable supplemental terms presented in-product or on our Website.

8. API Logs and Telemetry

1. Purpose. We create and keep API Logs and Diagnostic Data to run, secure, support, and improve the Service, to detect abuse, and to investigate incidents.
2. Scope. By default we log metadata (method, path, status, latency, request ID, IP, user/account IDs, error traces). We do not log full request/response bodies.
3. Logging and redaction. We apply redaction where feasible (for example, masking names, email addresses or access tokens). You acknowledge logs may still capture personal information in job ads or CVs.
4. Access and confidentiality. Logs are accessible only to personnel and sub-processors who need them to provide the Service and are bound by confidentiality, plus to regulators or law enforcement where required by law.
5. Retention. Logs are retained for 7 days, unless we need to keep them longer to comply with law or to investigate a security or abuse issue. Backups may persist for up to 30 days.
6. Aggregation. We may use aggregated or de-identified statistics from logs to improve features, capacity planning, and reliability. We do not sell personal information.
7. Region and transfers. Logs may be processed in Australia, the US, or the EU by our sub-processors. We apply appropriate transfer safeguards. See our DPA and Sub-processor List.

9. Beta Previews

Beta features may change, be unsupported, or be discontinued at any time and may not have the same security or compliance controls as generally available features. Your use is at your own risk. You may receive non-public information about Beta features; you agree to keep such information confidential unless we state otherwise or law permits disclosure.

10. Payment

1. Pricing. Subscription pricing and payment terms are presented at checkout or on our pricing page. Agreed subscription prices apply for the current term and may change upon renewal.
2. Billing cycle and auto-renewal. Paid Subscription Plans are billed in advance and renew automatically each term unless you cancel before the renewal date in the app.
3. Changes. Upgrades take effect immediately and will be billed accordingly. Downgrades may reduce available features or capacity; see Cancellation to request copies of your Content before downgrading if needed.
4. Billing; No Refunds. Unless stated otherwise, Service subscriptions are billed in advance and are non-refundable.
5. Authorization. You authorize us to charge your selected payment method for fees you approve.
6. Taxes. You are responsible for applicable taxes, duties, and government charges (excluding our income taxes).

11. Cancellation and Termination

1. Cancellation. You may cancel your Account at any time in your Profile page. We cannot cancel accounts via email or phone request.
2. Upon Cancellation. Barring legal requirements, we will delete your full profile and Content within 90 days of cancellation or termination, though some information may remain in secure backups.
3. Logs. API Logs and Diagnostic Data are deleted on the schedules in “API Logs and Telemetry.” Backups may persist for the periods stated there.
4. Our Right to Terminate. We may suspend or terminate access to all or part of the Service, with or without cause or notice, subject to applicable law.
5. Survival. Provisions that by nature should survive (e.g., ownership, warranties disclaimers, indemnities, limitations of liability) will survive termination.

12. Communications

1. Electronic Communications. You consent to receive communications from us electronically (e.g., email, in-Service messages) and agree such communications satisfy legal requirements for written notice, to the extent permitted by law.
2. Legal Notices to Us. Legal notices must be sent in writing to our registered agent or address specified on our Website; messages via support channels do not constitute legal notice.
3. No Phone Support. Support is provided via email or in-Service messaging unless otherwise stated.
4. Operational Notices. Operational messages about incidents or logging changes may be sent by email or in-Service and count as electronic notices under these Terms.

13. Disclaimer of Warranties

The Service and Website are provided "as is" and "as available," without warranties of any kind, express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, security, accuracy, and non-infringement. We do not warrant that the Service will meet your requirements or be uninterrupted, timely, secure, or error-free, or that defects will be corrected. You assume all risk from your use of the Service, including downloading or using Content, files, or materials obtained through it.

14. Limitation of Liability

To the maximum extent permitted by law, Talentranx will not be liable for lost profits, revenues, goodwill, data, or for incidental, indirect, special, consequential, or exemplary damages arising from or related to your use of or inability to use the Service, changes to the Service, unauthorized access, or other user interactions, whether or not we have been advised of the possibility of such damages. Our total liability for all claims relating to the Service is limited to the amounts you paid to us for the Service in the 12 months before the event giving rise to the liability.

15. Release and Indemnification

If you have a dispute with another user or third party relating to your use of the Service, you release Talentranx from claims and damages arising out of or connected with such disputes. You agree to indemnify, defend, and hold harmless Talentranx from claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Service, Your Content, or your violation of these Terms.

16. Changes to These Terms

We may amend these Terms from time to time. For material changes (e.g., price increases), we will provide at least 30 days' notice before they take effect, via notice on the Website and/or email to your primary account address. Your continued use after the effective date constitutes acceptance of the revised Terms. We may modify or discontinue the Website or any part of the Service at any time with or without notice.

17. Automated Decision-Making and AI Features

1. Nature of Outputs. The Service uses automated systems, including machine-learning models, to analyze job descriptions and CVs and to generate scores, explanations, and recommendations. These outputs are informational only, are not determinations, and do not constitute legal, employment, or professional advice.
2. Human Review Required. You must not rely on the Service as the sole basis for any hiring, promotion, or adverse action. You remain solely responsible for all employment decisions and for ensuring appropriate human review of candidates before any decision is made.
3. Limitations. Model outputs may be incomplete, inaccurate, or reflect data or modeling limitations. The Service cannot and does not evaluate protected attributes, predict future job performance, or guarantee error-free results.
4. Compliance. You are responsible for using the Service in compliance with all applicable laws and regulations governing automated decision-making, data protection, privacy, employment, and anti-discrimination. This includes, but is not limited to, any regional, national, or international laws that apply to your collection, processing, and use of candidate data. You must ensure that your use of the Service does not result in unlawful profiling, discrimination, or breaches of employment obligations, and you remain solely responsible for providing all required notices, consents, and safeguards when handling candidate data.

18. Candidate Data Rights and Employer Responsibilities

1. Roles. As between the parties, you (or your organization) determine the purposes and means of processing Candidate Personal Information (e.g., CVs, contact details, employment history) and act as the controller. Talentranx processes Candidate Personal Information solely on your documented instructions to provide the Service and acts as your processor/service provider.
2. Lawful Basis and Notices. You are responsible for having a lawful basis to collect and upload Candidate Personal Information to the Service (including any consents or notices required under the Privacy Act 1988 (Cth) and the Australian Privacy Principles) and for providing all legally required notices to candidates.
3. Candidate Rights. Where required by law, candidates may have rights to request access, correction, deletion, portability, or restriction of processing. Because you control Candidate Personal Information in the Service, candidates should direct requests to you. Upon your verified request, Talentranx will reasonably assist you in responding to such requests, subject to applicable law and authentication.
4. Deletion and Retention. Upon your instruction or upon account termination, Talentranx will delete or de-identify Candidate Personal Information from active systems within 30 days, subject to lawful retention obligations and backup/restoration cycles. You are responsible for your own retention schedule and for exporting any data you wish to keep before deletion.
5. International Transfers and Sub-processors. If Candidate Personal Information is transferred across borders or processed by sub-processors, such transfers will be subject to appropriate safeguards as described in our Data Processing Addendum (DPA) and Sub-processor List, which form part of these Terms by reference. Sub-processors may process API Logs and Diagnostic Data solely to provide hosting, storage, email delivery, model inference, monitoring, and security services.
6. Anti-Discrimination and Employment Obligations. You agree not to use the Service in a manner that results in unlawful discrimination or adverse action, including on the basis of protected attributes (for example, sex, sexual orientation, gender identity, intersex status, race, colour, descent, national or ethnic origin, disability, age, marital status, pregnancy, family/carer responsibilities, religion). You will implement appropriate policies and human oversight to ensure compliance with employment and anti-discrimination laws applicable to you.
7. Logging. You understand that limited personal information may appear in API Logs. You remain responsible for notices and consents to candidates, and for ensuring your use of the Service—including logging—is compliant with privacy, employment, and anti-discrimination laws.

19. Model Transparency, Limits, and Fair Use for Employment Screening

1. Transparency. Where feasible, the Service provides explanatory information about factors considered by the model and the version/date of the model used for a given assessment. Explanations are heuristic and may not list every factor or inference.
2. Prohibited Uses. You must not:
   1. Use the Service to directly or indirectly evaluate, infer, or profile protected attributes or proxies for them;
   2. Use outputs as the sole criterion for hiring, promotion, compensation, or termination;
   3. Design or tune prompts to exclude candidates based on protected attributes or proxies;
   4. Combine outputs with other data to conduct unlawful profiling or discrimination; or
   5. Circumvent anonymization or other safety features of the Service.
3. Responsible Use. It is your responsibility to:
   1. Maintain appropriate documentation and audit trails of your hiring processes;
   2. Test for and mitigate disparate impact where legally required; and
   3. Provide candidates with appropriate notices about the use of automated tools where required by law.

20. Plans, Trials, and Usage Limits

1. Plan descriptions. We offer a Free Trial and paid subscription plans (each, a Plan). Plan features, quotas, and prices are shown on our pricing page and/or checkout flow (Pricing Page).
2. Quotas. Plans include usage limits (for example, number of automated resume assessments per billing period). Quotas are enforced by warnings and blocking further use when you reach your plan's limit.
3. Quota measurement. Quotas are measured by each successful attempt to (a) analyze a job ad/description or (b) score a candidate CV against requirements (each, an Assessment). An attempt is successful when the Service returns results in the app (for example, a score, or extracted requirements), regardless of whether you later keep or delete those results. Deleting an Assessment (job analysis or CV score) does not reverse or credit the quota used. Running an Assessment again—including after editing a job, CV, or settings—uses additional quota if results are returned. If an attempt fails and no results are returned, it does not consume quota. If you believe quota was consumed due to a Service error, contact support; we may adjust counts at our discretion.
4. No carryover. Plan quotas reset at the start of each billing period. Any unused quota expires at the end of the period and does not roll over, convert to cash, or create a credit or refund.
5. Free Trial. During the Free Trial you can access the features available in the Premium plan for evaluation, but trial usage limits apply as stated on the Pricing Page. Paid-plan quotas (for example, monthly resume limits) do not apply until you purchase a subscription.
6. Changes to Plans. We may add, remove, or change features or quotas. For material changes or price increases, we will provide notice as set out in "Changes to These Terms."
7. Upgrades and downgrades. Upgrades take effect immediately and any additional fees are charged pro-rata for the remainder of the current term. Downgrades take effect at the next renewal and may reduce features or capacity. Please export your data before downgrading if needed.
8. Over-usage. The service has built-in checks on quotas but in the event you exceed your Plan's quotas, we may (at our option) (a) block further use until the next period or (b) offer you an upgrade.
9. Fair use. You agree not to circumvent or attempt to circumvent plan limits, metering, or access controls.

21. Monitoring and Enforcement

Talentranx may monitor for abuse and may suspend or terminate access for uses that violate this Section or applicable law. We may update guidance on responsible use from time to time.

22. Miscellaneous

1. Governing Law; Venue. Except where prohibited, these Terms and any disputes arising out of or related to them are governed by the laws of New South Wales (NSW), without regard to conflict-of-laws rules. The parties consent to the exclusive jurisdiction and venue of the courts located in Sydney, New South Wales, Australia.
2. Assignment. We may assign or delegate these Terms, in whole or in part, at any time. You may not assign or delegate your rights or obligations without our prior written consent.
3. Headings and Summaries. Headings and summaries are for convenience only and have no legal effect.
4. Severability; No Waiver; Survival. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible, and the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver. Rights and obligations that by their nature should survive will survive termination.
5. Entire Agreement; Amendments. These Terms, together with our Privacy Notice and any supplemental terms, constitute the entire agreement between you and Talentranx with respect to the Service and supersede all prior agreements. Amendments must be in writing and posted or otherwise agreed as described above.
6. Questions. For questions about these Terms, contact us at team@talentranx.com.